Returns & Refunds
Last Updated: September 17, 2026
At HolySlug, we are committed to providing precision-manufactured products that meet our stated specifications and quality standards.
If you experience a problem with your order or product, please contact us at hello@holyslug.com so that we can review the situation and determine the appropriate solution.
1. Return Eligibility
Returns may be accepted in the following circumstances:
- The product has a confirmed manufacturing or quality issue attributable to HolySlug.
- The wrong product was shipped due to an error on our part.
- The product was damaged during transportation, subject to carrier investigation where applicable.
- Another return circumstance is expressly approved by HolySlug.
Because our products may be precision-manufactured and specification-specific, we recommend contacting us before sending any product back.
Do not return a product without receiving return instructions from HolySlug.
2. Customer-Caused Returns
Unless otherwise required by applicable law, the customer is responsible for return-related costs when a return is caused by:
- Ordering the wrong product or specification
- Providing an incorrect or incomplete shipping address
- Refusing delivery
- Failure to receive the shipment
- Failure to complete customs procedures
- Failure to pay applicable import duties, taxes, or fees
- Change of mind
- Other circumstances not caused by a confirmed HolySlug product defect
Depending on the circumstances, the customer may be responsible for:
- Return shipping costs
- Reshipping costs
- Customs duties and taxes
- Brokerage or handling fees
- Other costs associated with the return or reshipment
3. HolySlug Product Quality Issues
If a product is confirmed to have a manufacturing defect, material defect, workmanship issue, or other quality issue attributable to HolySlug, we will provide an appropriate remedy.
Depending on the circumstances, the remedy may include:
- Replacement of the affected product
- Replacement of the affected component
- Repair, where appropriate
- Refund of the affected product
- Another reasonable solution agreed upon by both parties
If the issue is confirmed to be attributable to HolySlug, reasonable return and replacement shipping costs will be covered by HolySlug.
4. Wrong Item Shipped
If we send you an incorrect product due to an error on our part, please contact us as soon as possible.
After confirming the error, we will provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.
Reasonable shipping costs resulting from our shipping error will be covered by HolySlug.
5. Products Damaged During Shipping
If your package arrives visibly damaged, please document the condition of the package and product with photographs before discarding the packaging.
Please contact us as soon as possible and provide:
- Order number
- Photographs of the shipping package
- Photographs of the damaged product
- A description of the damage
We may need to work with the carrier to investigate the shipment.
Please retain the original packaging and damaged product until the investigation is completed.
6. Change-of-Mind Returns
Because our products may be precision-manufactured and specification-specific, change-of-mind returns are not automatically guaranteed.
If you wish to return an unused product because you changed your mind, selected the wrong specification, or no longer require the product, please contact us before shipping it back.
If we approve the return, the customer may be responsible for all applicable return shipping, reshipping, customs, duties, taxes, and other related costs.
Any refund will be subject to the condition of the returned product and the terms agreed upon with HolySlug.
7. Product Condition
Returned products should be:
- Unused
- In their original condition
- Free from damage caused by improper use
- Returned with original packaging where reasonably possible
Products that have been modified, machined, altered, damaged through misuse, improperly installed, or otherwise changed after delivery may not qualify for a return or refund.
8. Return Procedure
To request a return, please contact:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Description of the issue
- Photographs or videos where relevant
We will review your request and provide return instructions if the return is approved.
Please do not send products to any address until HolySlug has provided return instructions.
9. Refunds
Once an approved return has been received and inspected, we will determine whether a refund is applicable.
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Unless otherwise required by applicable law, original shipping charges and other non-refundable fees may not be refundable.
10. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a full refund.
This may apply where:
- Only part of an order is affected
- A product has been partially damaged
- A return is approved with a condition affecting its resale value
- Another partial-resolution arrangement is agreed upon
The amount of any partial refund will depend on the specific circumstances.
11. Refunds for Cancelled Orders
If you request cancellation before your order has been dispatched, please contact us as soon as possible.
If the cancellation is accepted before dispatch, we will generally issue a refund for the cancelled order.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our return policy.
12. Customs, Duties, and Taxes
Customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country are generally the customer’s responsibility unless expressly stated otherwise.
If an order is returned because the customer refuses delivery, fails to complete customs procedures, or fails to pay applicable import charges, the customer may be responsible for return shipping costs, customs charges, duties, taxes, and other related costs.
13. Exchanges
We may offer product exchanges where appropriate.
For specification-specific products, an exchange may require the original product to be returned and inspected before a replacement is shipped.
If the exchange is required because of a confirmed HolySlug manufacturing or quality issue, reasonable replacement shipping costs will be covered by HolySlug.
If the exchange is requested because the customer selected the wrong specification or product, the customer may be responsible for return and reshipping costs.
14. Return Timeframe
If you believe there is a problem with your order or product, please contact us as soon as reasonably possible after receiving the shipment.
For damaged shipments or apparent product defects, prompt notification helps us investigate the issue with the carrier or manufacturing records.
Any mandatory statutory return or consumer rights applicable to your jurisdiction remain unaffected by this policy.
15. Non-Returnable Circumstances
To the extent permitted by applicable law, a return may be refused where:
- The product has been modified or altered by the customer
- The product has been damaged through misuse or improper handling
- The product has been used outside its intended application
- The product cannot reasonably be returned in identifiable condition
- The customer did not follow agreed return instructions
- The return is otherwise excluded by applicable law or the specific terms agreed at purchase
16. Consumer Rights
This Returns & Refunds Policy does not limit any mandatory consumer rights or statutory protections that apply to you under the laws of your jurisdiction.
Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will apply.
17. Contact Us
For questions regarding returns, refunds, exchanges, or product quality issues, please contact us:
HolySlug LLC
Website: holyslug.com
Email: hello@holyslug.com