Shipping & Delivery
Last Updated: September 17, 2026
At HolySlug, we aim to provide reliable and efficient international delivery through DHL Express and selected international shipping services.
We currently ship to selected destinations worldwide, with a focus on the United States, Europe, Asia-Pacific, and other major international markets.
1. Order Processing
Orders are normally processed and dispatched within 48 hours after payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.
2. Shipping Carrier
Our primary international express carrier is DHL Express.
DHL Express provides door-to-door international delivery and shipment tracking across a large global network.
Actual transit times depend on the origin, destination, service availability, customs clearance, and other factors.
For most destinations, the estimated delivery time below refers to business days after the shipment has been handed over to the carrier.
3. Estimated Delivery Times
The following delivery times are estimates for international express shipments. They are not guaranteed delivery dates.
| Region | Country / Destination | Estimated Transit Time |
|---|---|---|
| North America | United States | 3–5 business days |
| Canada | 3–5 business days | |
| Mexico | 3–6 business days | |
| Europe | United Kingdom | 3–5 business days |
| Germany | 3–5 business days | |
| France | 3–5 business days | |
| Netherlands | 3–5 business days | |
| Belgium | 3–5 business days | |
| Italy | 4–6 business days | |
| Spain | 4–6 business days | |
| Portugal | 4–6 business days | |
| Austria | 3–5 business days | |
| Switzerland | 3–5 business days | |
| Sweden | 4–6 business days | |
| Norway | 4–6 business days | |
| Denmark | 4–6 business days | |
| Finland | 4–6 business days | |
| Poland | 4–6 business days | |
| Ireland | 4–6 business days | |
| Asia-Pacific | Japan | 2–4 business days |
| South Korea | 2–4 business days | |
| Singapore | 2–4 business days | |
| Malaysia | 2–4 business days | |
| Thailand | 2–4 business days | |
| Vietnam | 2–4 business days | |
| Philippines | 3–5 business days | |
| Indonesia | 3–5 business days | |
| Australia | 3–5 business days | |
| New Zealand | 3–5 business days | |
| Middle East | United Arab Emirates | 4–7 business days |
| Saudi Arabia | 4–7 business days | |
| Qatar | 4–7 business days | |
| Kuwait | 4–7 business days | |
| Israel | 4–7 business days | |
| Other Markets | South Africa | 5–8 business days |
| Brazil | 5–8 business days | |
| Chile | 5–8 business days |
These delivery times are general estimates intended for planning purposes. Actual delivery times may vary depending on the specific shipping route, destination, customs clearance, and carrier conditions.
4. Shipping to Other Countries
If your country is not listed above, please contact us before placing an order.
Shipping availability and estimated transit times vary by destination. We will confirm whether shipping is available to your destination and provide an estimated delivery time where possible.
5. Tracking
Once your order has been dispatched, we will provide tracking information when available.
You can use the tracking number to monitor your shipment through the carrier’s tracking system.
6. Customs and Import Duties
International shipments may be subject to customs clearance procedures, import duties, VAT, taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, the customer is responsible for all applicable import duties, taxes, customs charges, brokerage fees, and other government-imposed charges.
HolySlug does not control customs decisions or the amount of duties and taxes assessed by the destination country.
Customs clearance may require additional information or documentation from the customer and may delay delivery.
7. Customs Delays
Estimated delivery times do not include delays caused by customs clearance or circumstances beyond our reasonable control.
Possible causes of delay include:
- Customs inspections
- Missing or incorrect customs information
- Import permits or documentation
- Unpaid duties or taxes
- Import restrictions
- Government inspections
- Severe weather
- Transportation disruptions
- Carrier operational delays
- Incorrect or incomplete delivery information
We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee a specific delivery date.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Street address
- City
- State / Province
- Postal code
- Country
- Telephone number
- Any other information required for delivery
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to complete customs procedures, or failure to pay applicable import charges, the customer may be responsible for:
- Return shipping costs
- Reshipping costs
- Customs charges
- Import duties and taxes
- Brokerage or handling fees
- Other costs incurred as a result of the failed delivery
9. Delivery Restrictions
For logistical, regulatory, or operational reasons, HolySlug currently does not ship to:
- Mainland China
- Hong Kong
- Taiwan
We may also restrict shipments to additional destinations where applicable laws, customs requirements, carrier restrictions, sanctions, or other circumstances prevent us from completing delivery.
10. Lost or Damaged Shipments
If your package appears to be lost, significantly delayed, or damaged during transportation, please contact us as soon as possible with your order number and shipping information.
We will work with the carrier to investigate the shipment and, where applicable, pursue a carrier claim.
For damaged packages, please retain the original packaging and product until the investigation has been completed.
11. Shipping Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Any additional costs resulting from an address change after dispatch may be the customer’s responsibility.
12. Shipping Fees
Shipping charges are calculated based on factors including destination, package weight, dimensions, and the shipping service available for the order.
The applicable shipping fee will be displayed at checkout where available.
Shipping charges do not necessarily include customs duties, VAT, import taxes, brokerage fees, or other destination-country charges unless expressly stated.
13. Delivery Estimates and Liability
The delivery times shown on this page are estimates only and are provided for general planning purposes.
They are not guaranteed delivery dates.
HolySlug is not responsible for delays caused by customs authorities, carriers, government actions, incorrect customer information, import restrictions, weather, transportation disruptions, or other circumstances beyond our reasonable control.
14. Contact Us
If you have questions about shipping or delivery, please contact us:
HolySlug LLC
Website: holyslug.com
Email: hello@holyslug.com