Return & Refund Policy
Last Updated: July 29, 2026
At HolySlug, customer satisfaction is important to us. If you experience an issue with your order, we will work with you to find a fair and reasonable solution. Please review this Return & Refund Policy carefully before making a purchase.
1. Order Cancellation
Orders may be canceled before production, processing, or shipment begins.
If an order has already entered production, has been packaged, or has been shipped, it can no longer be canceled.
If a cancellation is approved before processing begins, a full refund will be issued to the original payment method.
2. Returns
Due to the precision manufacturing and technical nature of our products, returns are accepted only under the conditions described in this policy.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with all original accessories and packaging.
- A return request must be submitted within 30 days after delivery.
- Return authorization from HolySlug must be obtained before sending any item back.
Returns sent without prior authorization may be refused.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been used, modified, damaged, or improperly maintained.
- Products damaged due to misuse, improper installation, accidents, or unauthorized modifications.
- Clearance, promotional, or final-sale items unless required by applicable law.
- Products returned without sufficient proof of purchase.
4. Incorrect, Damaged, or Defective Products
If you receive:
- the wrong item,
- a product damaged during shipping, or
- a product with a confirmed manufacturing defect,
please contact us within 7 days of delivery.
When contacting us, please provide:
- your order number;
- a description of the issue;
- clear photographs or videos showing the problem.
Once the issue has been verified, HolySlug may, at its sole discretion:
- send a replacement product;
- resend the affected item;
- provide replacement parts where appropriate; or
- issue a full or partial refund.
HolySlug will cover the reasonable costs associated with approved warranty-related returns or replacements.
5. Customer-Initiated Returns
If a return is requested for reasons that are not the result of an error by HolySlug, including but not limited to:
- ordering the wrong product or specification;
- providing an incorrect shipping address;
- refusing delivery;
- failing to complete customs clearance;
- changing your mind after purchase; or
- any other customer-related reason,
the customer is responsible for:
- all return shipping costs;
- any reshipping costs if applicable;
- import duties;
- export duties;
- customs duties;
- taxes;
- brokerage fees;
- customs clearance charges; and
- any other fees incurred during the return or reshipment process.
Original shipping charges, where applicable, are generally non-refundable.
6. Refunds
After the returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will be processed to the original payment method.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Shipping costs, customs fees, taxes, and similar charges are generally non-refundable unless the return is caused by an error on the part of HolySlug.
7. Lost or Delayed Shipments
If a shipment is significantly delayed or appears to be lost, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue.
Replacement or refund decisions will be made after the carrier’s investigation and based on the circumstances of the shipment.
8. Chargebacks
We encourage customers to contact HolySlug before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
Submitting fraudulent or abusive chargebacks may result in future orders being refused where permitted by applicable law.
9. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us through the contact information provided on our website.
We are committed to providing professional support and will respond as promptly as reasonably possible.